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1. Parties

This agreement is made between Roof Busters LTD and the purchaser(s) named on the customer purchase order and may not be assigned with out Roof Busters prior consent.
This agreement is subject to a 7 day cooling of period where either party may cancel the contract.

2. Third Party Approval

If the order is subject to a loan from bank, building society or finance company and / or if it is subject to any other third party approval from a landlord or local authority ect, then this agreement will become effective upon our receiving written approval at head office.

3. Illustrations

Any illustrations on the schedule of work in our promotional literature are for your information only and will not be to scale.

4. Survey
This agreement is conditional upon satisfactory survey by Roof Busters LTD which will normally be carried out within 5 working days following this agreement taking effect. If in this opinion of the surveyor or our Technical staff, the work cannot satisfactorily or safely be carried out, additional items have been added, or pricing omissions have occurred, we will write to you with full explanation. If no satisfactorily resolution can be agreed then you or we may cancel this agreement and any deposit will be refunded.

5. Variations

  1. a)  Any variations to this agreement must be agreed by you and us and for clarity should be confirmed in writing.

  2. b)  The price will be affected by any material changes that you request or which are agreed following the survey.

  3. c)  We may make minor technical changes to the specification of your products, which will not affect price.

6. Premises

  1. a)  The main purpose of our surveyors inspection is to ascertain the feasibility of the installation shown on the schedule of work. His inspection will be confined to those areas, which directly relate to the proposed installation and he will not undertake, nor shall we be responsible for, a general survey of the premises.

  2. b)  We will not be responsible for remedying any defect that existed before the installation or for any damage arising from such a defect.

7. Delivery

  1. a)  The estimated delivery period will run from the date of this agreement or the date of any subsequent variation or third party approval.

  2. b)  You agree to accept the installation within the estimated delivery period. If within 6 weeks of the end of the estimated delivery period you are unable to accept installation 80% of the purchase will be payable. Installation will then follow as soon as reasonably practicable by agreement between us. Any remaining balance will be payable on completion of the work.

  3. c)  If the installation has not taken place with in the estimated delivery period, or we have notified you earlier that it will not do so, you may write to us cancelling the outstanding work... You will be entitled to a refund of any payment in the excess of the value of works still to be carried out.

  4. d)  Neither you nor we are liable for any delay in completion of the work, which arises from causes beyond our control.

(Including but not limited to fire, flooding, unsuitable weather conditions, strike action by others, criminal damage or acts of war.)

Terms and Conditions


8. Additional Work

a) We will not undertake to move fixtures or fixings or refit services such as pipes, cables, radiators or burglar alarms.

b) We will refit TV aerial cables and telephone wires where practicable at your request.

c) We will make good externally, but we cannot be responsible for any non – matching due to weathering or aging of existing finishes such as bricks, pebble dashing, rendering or Tyrolean ect.

d) All scrap materials will be removed and disposed of by us unless you specifically ask us to do otherwise prior to commencement of installation.

9. VAT

VAT is payable by you at the appropriate rate, all VAT charges are already included with in our standard prices.


10. Payment
a) You will agree to pay in full upon satisfactory inspection of the product

when we give you the invoice.
b) Payment must be made to the fitter on completion of the work.
c) If you with hold more money than the value of the outstanding work or

delay payment of our invoice we will apply interest to the balance at 5%

above Alliance & Leicester base rate, accrued on a daily basis.
d) Ownership of all materials will remain the property of RoofBusters LTD until full payment has been received, Roof Busters LTD has the right to

remove all materials from the property should payments not be received.

11. Warranty / Guarantee

a) In addition to your statutory rights your products and installation are guaranteed for 10 years from the date of installation in respect of any fault, which appears as a result of defective material or workmanship.

The Guarantee Does Not Cover

i. Damage or faults due to accident, misuse or neglect by you or improper cleaning materials.

ii. The repositioning or repair of any product by you or by persons other than our personnel.

b) If you sell the property you may ask us to reassign the unexpired portion of the warranty to the new owner. Such requests should be made prior the sale. We may ask to inspect the installation before agreeing to the reassignment to ensure it has not been neglected or misused and may charge a reassignment fee currently (2016) £12.00 inclusive of VAT and £45 inclusive of VAT respectively. c) If repairs are necessary for faults arising from neglect or misuse then these would have to be carried out at your cost before assignment could

take place.
d) If the warranty is reassigned then the new owner will have the benefit of our warranty regarding materials and workmanship.

12. Complaints

You agree to notify us and give us a reasonable opportunity to remedy any complaint that you have have. We support and undertake to work with code of Ethical Practice.


13. Law

Noting in these terms and conditions reduces your statutory rights, including those relating to faulty goods or any failure to carry out obligations for further information about your rights, contact your local Citizens Advice Bureau or your legal advisor.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929. 

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