Trusted Traders

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on our Freephone 0800 690 61 06, or write to us at Roof Busters - Complaints, 5 Wellington Drive, Rugeley, Staffordshire, WS15 2JX , or email us at admin@roof-busters.co.uk and we aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.

 

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

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CONTACT US

ADDRESS:   5 Wellington Drive
                   Rugeley
                   Staffordshire
                   WS15 2JX


EMAIL:          admin@roof-busters.co.uk
FREE PHONE: 0800 690 61 06

MOBILE: 07813517897

LOCAL LANDLINE: 01889 266 100

 

 

LOCAL ROOFING & ROOFLINE AREAS 

Lichfield Roofing & Roofline

Rugeley Roofing & Roofline

Cannock Roofing & Roofline

Telford Roofing & Roofline

Stafford Roofing & Roofline 

Stoke Roofing & Roofline

Wolverhampton Roofing & Roofline

Walsall Roofing & Roofline

 

 

 

(We also cover all surrounding areas of the above, working off a 25 mile radius from Rugeley - WS15 2JX.)

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In partnership with

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Sister company Snugfit Windows (Rugeley) LTD 

 Snugfit Windows (Rugeley) LTD 

Roof Busters LTD

Registration number: 9344632 

Registered in England & Wales 

VAT REGISTRATION NUMBER: 224 1014 69

© 2014 created by Simone Parton. All rights reserved by Roof Busters LTD.

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